Privacy Policy

Last Updated: March 29, 2025

Never Alone Care LLC is committed to protecting the privacy and security of the personal information we collect. This policy explains what personal information we collect, how we use it, and who we share it with.

Information We Collect

In order to provide you with the most efficient and effective service, we collect the following personal information:

• Students (Training):
  • Name
  • Address
  • Phone number
  • Email address
  • Employment information

     

• Nurses (Providing Home Care Services):
  • Name
  • Address
  • Phone number
  • Email address
  • Other relevant personal information for scheduling visits.
• Clients/Patients (Receiving Care):
  • Personal and medical information necessary for providing healthcare services.

How We Use Your Information

We use the personal information collected for the following purposes:

• Training Students:
  • Registration for training courses.
  • Administration and evaluation of course performance.

     

• Scheduling Nursing Visits:
  • Scheduling and managing nurse visits to patients’ homes.
  • Communication regarding visit scheduling, appointment reminders, and care coordination.

     

• Providing Patient Care:
  • Ensuring accurate, effective, and safe healthcare services.
  • Sharing information exclusively with nurses directly involved in patient care.

Who We Share Information With

• Student Information:
  We do not share students’ personal information with third parties except to provide performance information to their employer.

   

• Patient Information:
  Patient medical and personal information is shared strictly with nurses directly involved in the care of the patient.

   

• SMS Messaging Consent:
  SMS consent and personal details related to SMS messaging are never shared with third parties or affiliates for marketing purposes.

SMS Messaging

By opting in to SMS notifications, you consent to receive messages regarding appointment scheduling, reminders, post-visit instructions, billing, and important notifications.

• Messaging frequency varies.
• Message and data rates may apply.
• To opt-out, text STOP at any time.
• For assistance, text HELP or contact us at dataprivacy@neveralonecare.com.

For complete details, please see our SMS Terms and Conditions.

Data Security

We implement appropriate security measures to safeguard your personal information from unauthorized access, alteration, or disclosure.

Your Rights

You have the right to request access to, correct, or delete your personal information. Please contact us at dataprivacy@neveralonecare.com for such requests.

Changes to This Policy

We may update this policy periodically. Any changes will be posted prominently on our website.

Contact Information

For questions regarding this policy or to exercise your data rights, please contact:

Never Alone Care LLC
Address:
Email: dataprivacy@neveralonecare.com
Phone: